Friday 27 January - Nick Wilcox (Netmania UK)

 - 360 Degrees of Customer Service

With price being the main competitive pressure, are there other ways in broadband providers can win business without trimming margins? This talk will look at how the customer experience has a direct impact on the bottom line, and shows how the right approach to managing the customer journey can help to achieve growth without having to cut costs. The discussion will include a look at how a complete 360 degree view of the customer environment can be achieved using the latest technologies and best practice with Self-Care and TR-069 as underlying technologies.